退款政策
At Mothercity Liquor, we aim to provide the best shopping experience for our customers. If there’s an issue with your product, we’re here to assist you.
Refunds:
If there is something wrong with your product, we will gladly issue a full refund of 100% of your purchase amount. To process this, please reach out to us at info@mothercityliquor.co.za as soon as possible, and we will guide you through the refund process.
Order Cancellations:
If you need to cancel your order, simply email us at info@mothercityliquor.co.za, and we’ll assist you with the cancellation process. Please note, cancellations will incur a small fee of 10%, which covers the transaction fees we incur for processing each order. If your order has already been shipped, please be aware that the shipping fee is non-refundable.
Consignment Orders:
We do not offer consignment stock or consignment deals.
Returns:
If you find that there is an issue with your product, you are eligible to return it to us. Here’s how you can initiate the return:
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Email us at info@mothercityliquor.co.za to notify us of your intent to return the product. We will then guide you through the process.
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Our returns policy is valid for 7 working days from the date of delivery. Unfortunately, if 7 working days have passed since the delivery of your purchase, we cannot offer a refund or exchange.
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To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Exceptions to Returns:
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Customized Orders: We are unable to accept returns or issue refunds for goods ordered specifically for weddings, events, or any customized products. These orders are made to meet your specific requirements, so please ensure you review your order carefully before completing your purchase. If you have any concerns, feel free to contact us before placing your order, and our team will assist you in making the best selection.
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Gift Cards: Gift cards are non-returnable and non-refundable.
- Sale or Special Offer Items: Only regular-priced items are eligible for a refund. Unfortunately, items purchased on sale or as part of a special offer cannot be refunded.
Subscription Terms & Conditions:
- By purchasing a Subscription, you agree to recurring automatic payments based on your selected delivery frequency (monthly, every 2 months or every 3 months etc).
- Your subscription will automatically renew and your payment method will be charged on the same calendar day as your original purchase until your subscription is cancelled.
- Minimum Commitment: Subscription pricing includes a discounted rate and therefore requires a minimum commitment of two (2) deliveries. Cancellation requests will only be accepted after your second subscription box has been successfully delivered.
- Cancellation requests must be submitted before your next billing date. If your payment has already been processed, that month's subscription will still be fulfilled and dispatched.
- Subscription payments are non-refundable once they have been successfully processed, except where required by applicable South African consumer protection laws.
- The beers included in each Explorer Box are selected by the Mothercity Liquor team and will vary from month to month.
- The number of beers included may vary depending on bottle size, can size and product selection. However, the overall value of each box will remain consistent.
- In the event that a product becomes unavailable, Mothercity Liquor reserves the right to substitute it with a product of equal or greater value.
- Customers must be 18 years or older to purchase or receive alcoholic products.
We value your satisfaction and strive to make your shopping experience with Mothercity Liquor seamless and enjoyable. If you have any questions or need further assistance, don’t hesitate to contact us at info@mothercityliquor.co.za.
Thank you for choosing Mothercity Liquor!