物流政策

For Delivery within SA:

We are based in Cape Town, South Africa and all orders are shipped out from our one central warehouse in Montague Gardens in the Western Cape. On average, deliveries outside of Cape Town are completed within 2 to 5 working days of the order being placed.

Unfortunately, not every order goes 100% according to plan and orders can, in some rare cases be delayed. 

You will see different shipping rates at checkout. These rates are pulled directly from our courier back end and shown as is to you. 

We opt to give shipping options at checkout so that shipping fees are as transparent as possible, we do not add any shipping fees into our product pricing and we do not benefit or profit from the shipping fees offered.

If the weight exceeds 25kg's there will be an excess delivery charge. We will notify you first before any excess charge is applied.

For National and outlying areas we make use of third party delivery services. Should third party couriers contact you regarding your delivery please always confirm the communication with a staff member from Mothercity Liquor. Should the 3rd party courier not be able to reach you, we will contact you to make alternative arrangements.

Unfortunately we live in a country where crime is high and people steal things (especially alcohol). Our couriers have certain areas marked as high risks for Hijacking of parcels. Alternative delivery arrangements will be made to get your order to you safely for these areas. If you'd like to contact us before ordering to check which areas are high risk, you can contact us on the following channels:

Whatsapp - 076 296 9860

Telephone - 021 569 3746

Email - info@mothercityliquor.co.za

You will be asked to sign on delivery of your order and the drivers may ask you a form of identification.

- Surcharges on Delivery

Certain orders over 25kg in weight, outlying areas and high risk areas will incur a delivery surcharge. Should there be a surcharge on delivery we will notify you first, before sending out your order.

International Shipping:

International shipping usually takes us between 4 to 8 days, but we do experience the occasional delay in certain countries when getting items cleared with customs. Once parcels arrive in your country excise duties and taxes are payable before the release of your order by the local customs offices.

International Shipping rates are dependent on weight and the country being shipped to. These rates are calculated at checkout.

Excise and Taxes due by customs in your country is based on the rates by your country and will be a percentage of the order value. This will be due once the order lands in your country and will need to be paid before the local authorities can release the order to you.

Strikes and Protests:

We understand that there may be delays in shipping and delivery times due to unforeseen circumstances such as strikes and protests. While we do our best to ensure timely delivery of your orders, situations beyond our control may impact the delivery process.