Delivery within South Africa:
Mothercity Liquor is based in Cape Town, South Africa, and all orders are shipped from our central warehouse located in Montague Gardens, Western Cape. Generally, deliveries to locations outside Cape Town will be completed within 2 to 5 working days from when the order is placed. If you require expedited shipping, please feel free to contact us for a quote on Overnight Delivery, which typically takes 1-3 working days, depending on your area.
While we strive for timely deliveries, there are occasional instances where delays may occur. These are rare but can happen due to unforeseen circumstances.
Delivery Rates:
At checkout, you will be presented with shipping options and corresponding rates. These rates are provided directly by our courier partners and are displayed as is. On rare occasions, a courier may generate an incorrect delivery rate due to issues with the address recognition. In such cases, we will arrange for an alternative courier to ship your order at a similar rate to the original cost.
We believe in offering transparency in our delivery fees and, as such, do not include any delivery costs in our product pricing. We do not profit from delivery fees.
Third-Party Couriers:
For the majority of our orders, we rely on third-party courier services for delivery. Regular notifications will be sent and on the day of delivery the couriers will notify you via sms, call or email . If the courier is unable to reach you, we will get in touch with you to arrange an alternative solution.
If you are unsure about any of the above, feel free to contact us through the following channels:
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WhatsApp: 063 982 2855
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Telephone: 021 569 3746
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Email: sipsupport@mothercityliquor.co.za
Please note, you will be required to sign upon delivery, and the drivers may request a form of identification.
Strikes and Protests:
We understand that unexpected events such as strikes or protests can impact delivery times. While we do our best to ensure timely deliveries, these events are beyond our control and may cause delays.
In the event of such disruptions, we will notify our customers promptly via email or phone about any changes to delivery timelines. We encourage customers to monitor their tracking number for real-time updates.
Please note that we are not liable for any delays caused by strikes or protests and do not offer compensation or refunds in such cases. However, we will collaborate with our delivery partners to ensure that your order is delivered as soon as possible once the situation has been resolved.
We appreciate your patience and understanding during such times and remain committed to minimizing any inconvenience. Should you have any questions or concerns regarding your order, our customer service team is ready to assist you.
Thank you for shopping with Mothercity Liquor!
